Your privacy matters to us. This Privacy Policy explains how Running Ads ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit our website, engage with our services, or interact with us in any capacity. By using our website or services, you agree to the practices described in this policy.
01 — Information We Collect
Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Name, email address, phone number when you fill out a contact or inquiry form
- Business name, website URL, and marketing goals shared during onboarding or strategy calls
- Payment and billing information processed securely through our payment partners
- Messages, feedback, and other content you send us via email or our website
Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on pages, links clicked, and referring URLs
- Cookie identifiers and similar tracking data (see Section 3)
- Geographic location data derived from your IP address (country/city level)
Information from Third Parties
- Ad platform data (Meta, Google, etc.) shared by you for campaign management
- Analytics data from tools like Google Analytics or Meta Pixel
- Information from publicly available business directories and LinkedIn
02 — How We Use Your Information
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our performance marketing services
- Respond to your inquiries and communicate with you about your account or campaigns
- Process payments and manage billing
- Send you service-related emails, reports, and campaign updates
- Send marketing communications (only with your consent — you can opt out at any time)
- Analyse website traffic and user behaviour to improve our website experience
- Comply with legal obligations and protect our legal rights
- Prevent fraud, abuse, and security incidents
We will never sell your personal data to third parties. Your information is used exclusively to serve you better and deliver our services.
03 — Cookies & Tracking Technologies
Cookies & Tracking Technologies
We use cookies and similar technologies on our website. These include:
- Essential Cookies — Required for the website to function. Cannot be disabled.
- Analytics Cookies — Help us understand how visitors interact with our website (e.g. Google Analytics).
- Marketing Cookies — Used to track campaign performance and deliver relevant advertising (e.g. Meta Pixel, Google Ads tags).
- Preference Cookies — Remember your settings and preferences across visits.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete existing ones.
04 — Sharing Your Information
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:
- Service Providers — Trusted third-party vendors who assist us in operating our business (e.g. email tools, CRM platforms, payment processors) under strict confidentiality agreements.
- Ad Platforms — Platforms like Meta and Google to manage and optimise your advertising campaigns, using only the data necessary and permitted by your agreement with us.
- Legal Compliance — If required by law, regulation, court order, or to protect our rights and the safety of others.
- Business Transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to you.
05 — Data Retention
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Active client data is retained for the duration of the client relationship plus 3 years
- Inquiry and contact form data is retained for up to 2 years
- Billing and transaction records are retained for 7 years as required by Indian tax law
- Website analytics data is retained for up to 26 months (Google Analytics default)
After the applicable retention period, we securely delete or anonymise your data. You may request earlier deletion — see Section 6.
06 — Your Rights & Choices
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to correct inaccurate or incomplete data
- Deletion — Request that we delete your personal data (subject to legal obligations)
- Portability — Receive your data in a structured, machine-readable format
- Opt-Out of Marketing — Unsubscribe from marketing emails at any time using the link in any email we send
- Withdraw Consent — Where processing is based on consent, you may withdraw it at any time
- Object to Processing — Object to certain uses of your data, such as profiling
To exercise any of these rights, contact us at privacy@runningads.in. We will respond within 30 days.
07 — Data Security
Data Security
We take the security of your personal data seriously. Our safeguards include:
- SSL/TLS encryption for all data transmitted to and from our website
- Access controls limiting data access to authorised personnel only
- Regular security reviews and vulnerability assessments
- Secure, password-protected systems with two-factor authentication
- Contractual data protection requirements with all third-party service providers
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously strive to protect your data to the highest standard.
08 — Third-Party Links & Services
Third-Party Links & Services
Our website may contain links to third-party websites, platforms, or services (such as Meta, Google, LinkedIn, or Instagram). This Privacy Policy does not apply to those external sites.
We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those sites.
Third-party tools we use that may process your data include:
- Google Analytics — website analytics
- Meta Pixel — advertising and remarketing
- Google Ads Tag — conversion tracking
- WhatsApp Business — client communication
- Razorpay / Stripe — payment processing
09 — Children's Privacy
Children's Privacy
Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18.
If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@runningads.in and we will promptly delete such information.
10 — Changes to This Policy
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify existing clients by email where required
- Post a prominent notice on our website for significant changes
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11 — Contact Us
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
We aim to respond to all privacy-related queries within 30 business days.